I’m sure there was a great reason for insisting that Gail be here at 7 for a 9am procedure. Now it’s 7:35 and we’re still in the waiting room.
But for a great reason, no doubt!
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“I thought it was the TV,” Gail said. By the time she had the phone down the hallway towards the bathroom, the call had jumped to voice mail.
I waited for notification that someone had left a message. And waited. And waited. I checked the incoming number. It was the ENT department at the University of Maryland Medical Center.
“Ah. This could be one of three things,” I thought, listing them in order of probability. “Either they have an answer on the PET/CT scan, or they need to reschedule today’s visit, or there’s something about the Friday thing they wanna discuss.” But I didn’t know. BECAUSE NOBODY LEFT A FUCKING VOICE MAIL.
I’m sure they’re all just lovely people. But both Gail and I noticed from our first exposure to the U-Md. ENT Clinic yesterday that there’s a certain, well… “attitude” among the clerical workers at the place. Let me see if I can sum it up for you in three letters.
We were told to arrive early yesterday. We did. Gail was told to sign the “sign in” clipboard. She did. Her appointment was at 10am. She wasn’t even called back to have her vitals checked until 10:50.
Once we were with the medical staff, all went well, all went smoothly and we couldn’t have been happier. Then the doctors suggested that we wait out in the waiting room until the OR scheduler could meet with us. This was at about 11:20 am.